Terms & Conditions

Terms & Conditions


Cancellation Policy

Please order only if you need the product, We don’t provide product cancellation.

If you have any query mail us on swaroop96purifiers@gmail.com

Before placing an order WhatsApp us.

Return Policy

It is very difficult for a small business to accept returns. We do not accept returns.

Defected item

If the item that you received is defected report to us within 24 hours by sending an email on swaroop96purifiers@gmail.com (We take 2 working days to respond), we will replace the product after receiving the product from your end.

Shipping Policy

We offer our product within 60 kms radius from our office and there is no third party services for shipping we do it ourselves.

When you placed an order our customer representative will call you and tell you when you’ll get your product and at same day it will be installed.

Open delivery of parcel is not allowed. Kindly do not fight with technician /delivery boy for open delivery.


We sell all Domestic, Commercial & Industrial RO Plants and their spare parts, there is 1 year warranty on Electronic Parts depend on which model you buy. The wear and tear of the product entirely depends on how you use it.

For any electronic part if there is a defect report to us within 5 days we will replace it.

No warranty on Non-Electronic Parts.

Replacement Policy

In case the product delivered to you is defected please contact us within 24 hours of delivery. You can mail us on support@biohatsystems.com

For replacement

  1. Please send us the product on our postal address: Swaroop Purifier, Head Office No.5, Sai-Shradhha Complex, Pabal Road, Rajgurunagar, Pune-410505.
  2. We currently don’t have an option for a reverse pick up and you will be responsible for sending the product to the above address. We refund the courier charges up to Rs.100 for sending the product back to us.
  3. Once the product is cleared by our internal quality control team we will send you a replacement.

Refund policy

Swaroop Purifiers Is Committed  to providing exceptional product & service. We want you to feel comfortable about transacting with us.  If you have any problem just send an email to me with your name & a copy of your payment receipt at swaroop96purifiers@gmail.com

We don’t have a refund policy. In case the products are out of stock we will refund the amount in your bank account within 2 to 5 working days.

Please contact us via email on swaroop96purifiers@gmail.com

Non- Delivery

All orders are delivered within 7 days . If you have done prepaid payment and your order is not delivered within 7 days , email us at swaroop96purifiers@gmail.com within 15 days to inform us about the non delivery.


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We just want to help you by giving our great product & service that worked well for you and that we believe can help you to stay healthy and get you pure & safe water.

All of our terms, privacy policies and disclaimers for this business and website can be accessed via the links. We feel transparency is important and we hold ourselves (you & us) to a high standard of integrity.

Thanks for stopping by. We hope our product and service brings you a lot of value & results.